Shipping policy
Thank you for shopping at Nova Aura Goods. Below are the terms and conditions outlining our shipping practices and delivery timelines.
1. Order Processing Time
All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and statutory holidays).
You will receive an automated notification once your order is confirmed, followed by tracking information once the carrier scans your parcel.
Processing delays may occasionally occur during peak seasonal promotions or major holidays.
2. Delivery Times & Shipping Options
Shipping charges, when applicable, are calculated and presented at checkout based on your delivery address.
Free Shipping: Available on eligible qualifying orders at $0.00; delivers within our standard transit timeframes.
United States Standard Shipping: 5 to 8 business days in transit.
Standard International Shipping: 7 to 15 business days in transit.
Please note that transit estimates begin after the 1–3 business day processing window and may be influenced by local postal delays or carrier logistics.
3. Free Shipping Terms
Nova Aura Goods offers free shipping promotions on select products or order totals:
If your order meets the eligibility criteria, the free shipping rate will automatically apply during checkout.
Free shipping packages follow standard carrier routes and estimated delivery windows (5–8 business days for USA, 7–15 business days for international).
4. Shipment Confirmation & Tracking
You will receive an automated shipment confirmation email with active tracking details as soon as your parcel ships.
Please allow 24 to 48 hours for tracking data to update in the carrier system after your label is generated.
If your tracking status shows no movement after 5 business days from receiving the shipment notification, reach out to our support team for an update.
5. Customs, Taxes, and Import Duties
For international shipments outside the United States:
Nova Aura Goods is not responsible for customs fees, import taxes, or tariffs levied by your destination country.
Any applicable duties or border collection fees are determined by local border authorities and remain the responsibility of the customer.
6. Address Accuracy & Modifications
Ensure your shipping destination is accurate before completing your transaction:
If you need to make a correction, email us immediately at thomas@novaauragoods.com. Address updates cannot be made once a parcel has departed our fulfillment facility.
Nova Aura Goods cannot replace or refund orders delivered to incorrect addresses provided during checkout.
7. Damaged, Missing, or Lost Shipments
If your order arrives damaged or fails to arrive despite carrier confirmation:
Retain all outer packaging, packing slips, and damaged goods.
Take clear photos of any damaged items and their shipping label.
Email our team within 7 business days of the delivery date so we can open an investigation with the carrier.
8. Contact Information
For order inquiries, delivery updates, or shipping policy questions, please contact:
Store Name: Nova Aura Goods
Email: thomas@novaauragoods.com
Customer Support: Monday – Friday, 9:00 AM – 5:00 PM EST